Return & Exchange Policy

We want you to love your purchase, but we understand that sometimes things don't work out. If you're not completely satisfied with your order, we're here to help.

Returns

• We accept returns within 30 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Refunds will be issued to the original form of payment once the return is received and inspected.

• Return shipping costs are the responsibility of the customer.

• Original shipping charges are non-refundable.

Exchanges

• Need a different size or style? We're happy to help with an exchange.

• Exchanges are subject to product availability.

• We’ll cover the shipping cost for sending out the exchange item once we receive the original item.

How to Start a Return or Exchange

Since we currently don't have an automated returns portal, just send us an email to get started:

📧 [info@neobluejeans.com]

Please include:

• Your order number

• The item(s) you’d like to return or exchange

• Reason for return/exchange (optional, but helpful!)

We’ll respond within 1–2 business days with next steps.

Important Notes

• Items marked as Final Sale cannot be returned or exchanged.

• Returns sent without contacting us first may not be accepted.

• Please ensure your return is packaged securely and includes your order number.

If you have any questions at all, don’t hesitate to reach out. We’re always happy to help.